Technical Issues Frustrate SG Remote Workers

Photo credit: iStockphoto/chingyunsong

Remote working technologies continue to frustrate Asian employees. Slightly more than half (52%) of professionals in India, Japan, Singapore, and South Korea said they still face technical challenges in a new regional report, “Video Streaming is the New Norm for Work” from Limelight Networks

The number is higher when looking at Singapore as a country. During the lockdown period, 58% of Singaporean employees felt that their company’s technical infrastructure was not fully prepared for the transition. Network issues and latency are the significant issues, said 71% of these employees. These led to difficulties when accessing the internet, uploading and downloading files, poor video quality when streaming webinars and live content, and lags and delays during video conferences and calls.

“As remote working continues post-circuit-breaker, a robust technical infrastructure is critical for businesses to minimize disruption to workflows and ensure business continuity no matter where employees are located,” said Edwin Koh, regional director for Southeast Asia at Limelight Networks.

“Given the meteoric rise in video consumption, video latency is an issue that content providers can tackle by using a Content Delivery Network (CDN) that continually monitors and optimizes video delivery based on real-time conditions. This ensures each viewer receives the highest quality while minimizing rebuffering that causes viewers to stop watching,” he added.

However, these technical challenges are not putting off Singapore employees. In fact, 74% of Singapore employees said that they have been more productive working from home. However, their opinions are split when asked whether they are working longer hours: 43% say that they are working the same number of hours, and another 44% are reported working longer hours, much higher than the regional average of 33%.  

Personal life demands affect work productivity. The report noted that Singaporeans are most likely to have their productivity impacted due to juggling multiple demands from work and at home (66%), compared to the regional average of 47%. Other common obstacles to productivity include weak network resulting in internet connection issues (48%), social media and internet distractions (45%), and latency when streaming video content (45%).

While there are plenty of collaboration and employee engagement tools, 50% of Singapore employees feel that face-to-face interactions will not go away. They felt there is a need to balance technology with in-person interaction. Three percent felt that technology can never measure up to face-to-face interactions.

However, technical frustrations, personal distractions, longer working hours, and the loss of personal touch is not dampening remote working enthusiasm. A majority of Singapore employees (78%) felt that they are equipped to work from home on a long-term basis, and 95% are keen to continue either occasionally or permanently.

Photo credit: iStockphoto/chingyunsong