We all know that the pandemic has been a significant catalyst of change. And one area that is gaining more attention is employee experience (EX).
With employees working remotely or facing mobility issues with sudden health measures, employers are doubling down on their investment into EX. In turn, this investment is shaping how employees view EX.
These are some of the conclusions from a study titled The State of Human Experience in the Workplace, sponsored by WorkForce Software with IBM and eightfold.ai. It surveyed companies in the SAPinsider community to understand essential factors driving human experience for SAP customers and to discover the strategies to address these factors adequately.
With many employees forced to move to partial or fully remote working arrangements and deskless workers evaluating their options with alternative companies and roles, the report showed that employers are seeking new ways to engage with existing workers and potential recruits.
When asked, "What Drives Employee Experience Strategy?" more than half (54%) of survey respondents indicated that an increase in remote work caused by the pandemic was their most significant driver of employee experience strategy. It is followed by major organizational change (31%), increased competition for talent (27%), and a higher employee turnover rate (25%).
When addressing these EX drivers, 61% of companies said that optimizing self-service to make employee and work data more accessible is their lead action. Investing in technology to improve worker productivity is a tactic utilized by 59%, while 54% of respondents felt creating spaces and processes to increase collaboration between employees and teams should be one of their main focuses.
Additionally, nearly 50% of respondents were adding or improving employee feedback or surveys to capture their employees' sentiment to better react in the moment and increase employee satisfaction.
These tactics depend on technology, indicating a need for software solutions that will enable self-service, create collaboration spaces (particularly remotely), and better capture sentiment through in-the-moment surveys.
"These survey results with SAPinsider underscore what our customers are telling us — now is the time to invest in modern technology to bolster employee experience in the workplace," said Alan Winegar, Chief Services Officer at WorkForce Software. "This past year has shown us that businesses that can pivot and be flexible and attentive to their employees' changing needs will gain a competitive edge and opportunity to thrive.”
Yet, the survey found a wide gap between what companies want to do and what has been done. For example, it noted that not many companies had implemented the software they need; just over one-third (35%) of respondents are currently using or implementing workforce management solutions (WFM), and over half are either planning to implement WFM in the next 24 months or are aware of the need for WFM.
Companies are even further behind with offering their employees end-to-end employee experience solutions — less than 2% of survey respondents currently use them. However, 72% of those surveyed plan to implement end-to-end employee experience solutions in the next 24 months or are currently evaluating them.
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