The Evolution of HR Service Delivery in the New Digital Experience Era

COVID-19 accelerated the digitization of HR service delivery. This trend is inevitable, based on the latest research. What isn’t certain is the digitization journey, as each company has their unique starting point. The focus of HR service delivery also shifted with more emphasis on employee experience, with 40% of companies having a dedicated team or person for this. 

This Leapgen whitepaper will look at the key conclusions from the 2020 Workforce Experience and Service Delivery Practices Survey. It will examine:  

  • Why experience is now king
  • The rise of the digital experience platform
  • The impact of cloud
  • How the shared service is evolving
  • The role of AI
  • Building a socio-digital future

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