A commitment to buy is now a commitment to an ongoing relationship. But are brands prepared to prove their worth?
This white paper shows that while we understand the need for digital transformation, we are becoming complacent in our CX initiatives.
Read why CX executives must keep up with changing buyer behaviors and what are the key priorities.
This white paper highlights the need for capital markets to embrace a componentized, piecemeal and adaptive approach to adopting new technologies.
Sidestep or avoid common pitfalls that plague all digital transformation projects.
This CA Technologies white paper shows the foundations of people-powered agile transformations.
Learn how Vail Resorts is working with SAS to redefine targeted marketing and customer experience.
This Genesys white paper demystifies the top 10 myths about omnichannel customer engagement.
In this white paper, Accenture Interactive argues that firms need to understand this customer genomes to be successful.
Learn how the insurance industry is embracing IoT to improve operational efficiency--especially in risk management.